Return Policy

Style, Size, and Photo Changes

As long as it’s within one day (24 hours) of placing your order, we can make any changes necessary. Just send us an email here with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within 7 business days.

If you are not satisfied with your product, we offer reprints at no charge. Please submit a picture of your item explaining the issue, order number, and new image here.

Return your items within 7 days after receiving your order.

Product Image Disclaimer

Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.


If you would like to cancel your order within 24 hours of purchase, you will receive a full refund. Since your PetMug is one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order more than a day after purchase, or if you would like to return your item, we will refund the entire cost of your item, less the $9 customization fee. Please send us an email with your order number and we’ll process your return request!

Once our team approves your return, please re-package the products and ship them to:

1 Baltimore Place NW Suite 130
Atlanta, GA 30308

At this time, we are unable to offer free shipping on returns. Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse. Your bank statement will reflect a change within 7-10 business days.